Desk Lamp Warranty
General Coverage
The desk lamp carries a 3-year warranty against malfunctions related to the light sources or the functionality of the base station.
Exclusions
The warranty does not cover damage caused by the user during use, including but not limited to dropping, scratching, or improper handling.
Pure Forms does not warrant the desk lamp if it is improperly used, such as not using the power supply provided with the product.
Cosmetic Issues
Pure Forms guarantees that the product arrives without any cosmetic issues.
If there are any cosmetic issues upon arrival, Pure Forms will offer a full return or replacement unit once the relevant information has been reviewed and approved internally.
Claims Process
To make a warranty claim, the customer must provide proof of purchase and detailed information about the issue.
Pure Forms reserves the right to request additional information or inspect the product before approving a return or replacement.
Downlight Warranty
General Coverage
Pure Forms warrants the entire assembly of the downlight, including the LED and driver, for a period of 5 years from the date of purchase.
This warranty ensures that the product will function correctly for 5 years when used within the limitations specified on the product's spec sheet.
Exclusions
The warranty does not cover any damage or failure resulting from misuse, improper installation, or use outside of the specified limitations.
Claims Process
To make a warranty claim, the customer must provide proof of purchase and detailed information about the issue.
Pure Forms reserves the right to request additional information or inspect the product before approving a return or replacement.
Legal Protections
Limitation of Liability
Pure Forms' liability is limited to the repair or replacement of the defective product, and under no circumstances will Pure Forms be liable for any incidental, special, or consequential damages, including but not limited to lost profits or revenue, even if Pure Forms has been advised of the possibility of such damages.
Exclusive Remedy
The remedies provided in this warranty are exclusive and in lieu of all other remedies, whether oral or written, express or implied.
No Implied Warranties
Except to the extent prohibited by applicable law, any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this warranty.
Labor Costs
Pure Forms is not responsible for any labor costs associated with the removal, installation, or replacement of the product.
Jurisdiction
This warranty will be governed by and construed in accordance with the laws of the State of Texas.
Contact Information
For any warranty claims or inquiries, please contact Pure Forms customer support at help@pureforms.com.